TAS Support
Contact
Email reaches us fastest, and reaches the right person faster still if you send it to the right inbox. Support is staffed Monday to Friday, 8am to 6pm Eastern, closed weekends and federal holidays.
Check your order yourself first
Most of the email we get is “where is my order”, and your order history answers it more precisely than we can. Every shipment has its own card with its own carrier, tracking number, status timeline and dated estimate, and the order header summarises the whole thing — for example, “2 of 3 delivered”. It updates without waiting for a business day.
Answers to the questions we get most are on the Help & Support page — ordering, shipping, split shipments, returns, membership, compliance, payments and account.
Where to send it
Nine inboxes, all monitored during support hours. Sending to the right one is the difference between an answer today and an answer after two forwards. If you are not sure, use support@topammosupply.com and we will route it.
| Topic | What belongs here | Reply within | |
|---|---|---|---|
| Order status, tracking and delivery | support@topammosupply.com | Where a shipment is, why an order split across warehouses, a tracking number that has stopped scanning, changing an address before dispatch. | Same business day |
| Returns, refunds and RMAs | returns@topammosupply.com | Starting a return, an RMA number and label per shipment, a refund that has not landed, a defective or wrongly shipped item. | 1 business day |
| Product safety and suspected defects | safety@topammosupply.com | A squib, a hangfire, a split case, a lot that behaves oddly. Include the lot number from the box and stop shooting the lot. | 1 business day, prioritised |
| Compliance, age and shipping restrictions | compliance@topammosupply.com | Why an address was blocked, permit and FOID documentation, a restriction rule you believe is wrong. Cite the jurisdiction and ZIP. | 1 business day |
| TAS+ membership and billing | membership@topammosupply.com | Joining, cancelling, a charge you do not recognise, a member benefit that did not apply to an order. | 1 business day |
| Suppliers, distributors and wholesale | suppliers@topammosupply.com | Listing your warehouse on TAS, distribution and allocation enquiries, dealer and bulk purchasing above our published quantity limits. | 5 business days |
| Press and media | press@topammosupply.com | Interview requests, factual queries about the business, use of the TAS name or marks. Please include your deadline. | 3 business days |
| Accessibility barriers | accessibility@topammosupply.com | Anything on this site you could not use — with assistive technology or without. Tell us the page and what happened. | 2 business days |
| Privacy and your data | privacy@topammosupply.com | Access, correction or deletion requests. Write from the address on your account. | Acknowledged in 10 business days |
Response times are targets measured in business days from when the email arrives, and they are what we aim for rather than a guarantee. Anything sent after 6pm Eastern on Friday is picked up Monday morning. A safety report never waits in a queue behind an order question.
Before you write about an order
Five things that turn a three-email exchange into one reply.
- Your order number
- Format TAS-100482. It is on the confirmation screen, the confirmation email, and every order in your history.
- The email address on the order
- Not necessarily the one you are writing from. We match on the order email.
- The shipment number, if it is a delivery question
- An order that ships from three warehouses has three shipments — 1 of 3, 2 of 3, 3 of 3 — each with its own carrier and tracking number. Telling us which one saves a round trip.
- Photographs, if something arrived damaged
- The outer carton, the packing, and the goods, before anything is moved. Report damage within 7 days of delivery.
- The lot number, if it is a safety report
- Printed on the ammunition box. It is what lets a manufacturer trace a production run.
What we cannot tell you
TAS cannot give legal advice, and nothing we say is legal advice. We cannot tell you whether you may lawfully buy, possess, transport or use ammunition where you live, whether a permit you hold is current or sufficient, or what a state, county or city ordinance means for your situation.
You are responsible for knowing and following the law that applies to you. Ammunition law in the United States is set at federal, state, county and municipal level, it differs sharply between neighbouring jurisdictions, and it changes. The restriction checks we run at checkout are our best effort at not shipping somewhere we should not — they are not a determination that a purchase is lawful for you, and passing them is not permission.
If you need to know what the law requires of you, ask an attorney licensed in your state, or your state or local law enforcement agency. What we can do is tell you exactly what our system does and why: which jurisdictions we block, what documentation we ask for, and what happens to an order that is stopped. That is on the Compliance & Restrictions page, and compliance@topammosupply.com will answer questions about it.
We also do not give gunsmithing advice or tell you that a particular cartridge is safe in a particular firearm sight unseen. That answer comes from the caliber stamped on your barrel and the manufacturer’s manual — see Product Safety & Ammunition Handling. We are happy to talk about how a load tends to perform, and we do it from experience rather than a script.
Message form
This form is not connected yet. There is no server behind it in this build, so it will not send anything and we would rather say so than take your message and drop it. Use the email addresses above — they are real routes and they are monitored. The form is here so the layout it will occupy is settled; it will be wired up before launch.
Company details
Postal mail
[Registered entity name][Street address]
[City, State ZIP]
United States
Do not send returns here. Returns go to the warehouse that shipped them, on the label your RMA provides.
Telephone
[Phone number]
Monday to Friday, 8am to 6pm Eastern. Email is faster for anything involving an order number, a photograph or a document.
Support hours
Monday to Friday, 8am to 6pm ET
Closed weekends and federal holidays. Warehouses do not dispatch on those days either, so nothing is waiting on us.
Policy detail lives on the Shipping Policy, Returns & Refunds, Pricing & Order Acceptance, Compliance & Restrictions, Product Safety, Terms of Service and Privacy Policy pages.