Help & Support

Match the caliber marking on your barrel or slide exactly to the caliber on the listing: .223 Remington and 5.56 NATO are not interchangeable in every rifle, and .38 Special is not .357 Magnum. Every product page shows caliber, grain weight, bullet type and round count, and the variant matrix shows exactly which combination you have selected.

If you are not certain, email us before you order. Ammunition is not returnable for change of mind, so a two-minute question is cheaper than a case of the wrong load.

Yes, at no cost, at any point before the warehouse dispatches it. Use your order history. Once a shipment has been dispatched, that shipment cannot be cancelled. On a split order you can often still cancel the shipments that have not left even after one already has.

Per-variant limits appear on the product page where TAS has set one, usually during an allocation shortage. Limits are ours: a supplier does not set terms of sale to you. We also review orders whose quantity is inconsistent with personal use, and we may reduce or cancel them. If a limit is blocking a legitimate bulk or club order, contact us before ordering and we will look at it.

The usual reasons are a stockout between adding to cart and payment, a compliance block on the delivery address, a payment authorisation our processor declined for fraud risk, or a pricing error on the listing. We email the reason within one business day and refund the cancelled portion in full, with no restocking fee. See Terms of Service, section 5.

One charge per order, quoted live from your ZIP code at checkout, built from handling, the real billable weight of the goods, and the delivery zone. Ammunition is heavy and ships as a hazardous material, so a flat $5 rate is not something anyone in this category can honestly offer.

On an order that ships in one parcel the charge sits between $17.98 and $49.99. Above the top of that range we absorb the overage. Both ends move up with each additional shipment, by $7.99 and $8.00 respectively, so a three-warehouse order sits between $41.94 and $65.99. The Shipping Policy works a real order through end to end.

On orders over $300 (measured on the pre-tax subtotal after discounts) and on every TAS+ order, with no minimum. The cart shows a progress bar toward the $300 threshold so you can see how close you are.

Not on ammunition, at any price. Ammunition is classified ORM-D / Limited Quantity and moves ground only: no air, no expedited, no USPS. That is a federal hazardous-materials rule, not a service level we chose. Accessory-only orders are not bound by it.

Yes. Every ammunition shipment needs an adult signature from someone 21 or older with government-issued photo ID. The carrier will not leave it at the door, with a neighbour, or in a locker, and will not accept a signature waiver. If nobody can be home, use the carrier’s hold-at-location service once tracking is live, or ship to a work address.

No to all three for ammunition. PO boxes cannot take ground hazmat or collect a signature; APO/FPO/DPO routes through USPS, and live ammunition is non-mailable; and we do not ship internationally or via freight forwarders. Accessory-only orders can sometimes go to a PO box. Full detail in the Shipping Policy.

Usually not. Ground hazmat parcels can sit between hub scans over a weekend. If there has been no scan for five business days, email us with your order and shipment number and we will chase the carrier. Report a shipment as lost within 14 days of the last scan and damage within 7 days of delivery. There is nothing to buy for this: risk of loss stays with us until the carrier delivers, so a shipment lost or damaged in transit is replaced or refunded on every order at no charge, and we file the carrier claim rather than you. See section 11 of the Shipping Policy.

Because our stock sits in warehouses around the country rather than in one building. When your order contains items that live in different warehouses, each one packs and ships its own part, with its own tracking number and its own arrival date.

It is ordinary multi-warehouse logistics, not a partial failure. It is also why you can buy the cheapest in-stock box of a caliber instead of only what one warehouse happens to hold that week.

No. You are charged shipping once, on the order, and there is never a second shipping charge later. A four-warehouse order costs us four separate outbound fulfilment charges and we absorb most of that rather than pass it on.

That one charge does include a handling component per shipment ($4.99 on the first and $3.99 on each one after it), so a split order costs a few dollars more than the same weight from a single warehouse. It is itemised under “Handling” in the cart and in the checkout summary before you pay, and it never changes after you order.

Sometimes. Where an item can be re-sourced to a warehouse already shipping your order, the cart offers a consolidation nudge showing the price difference before you accept, often a few cents per round. Where an item exists in only one warehouse, it ships from there.

Every warehouse has its own daily cutoff, from 12:00 PM CT at Waco, TX to 4:00 PM MT at Prescott, AZ. An order placed at 3:45 PM Eastern makes the Prescott cutoff but misses Chattanooga’s, so one part leaves today and the other tomorrow. The cart and the tracking page show the expected dispatch date for each shipment rather than one order-wide promise we cannot keep.

Open the order in your order history. Each shipment is its own card with its own carrier, tracking number, status timeline and dated estimate, and the order header summarises the whole thing, for example “2 of 3 delivered”.

No. Not for change of mind. Once loaded ammunition leaves a controlled warehouse we have no way to verify how it was stored, transported or handled, and we will not resell a round whose provenance we cannot vouch for. Several states also prohibit accepting ammunition back from a consumer.

The exceptions are a manufacturing defect or our shipping the wrong item. Both are fixed at our cost, including return shipping.

Unopened, unused accessories in original packaging can be returned within 30 days of delivery for any reason. A 10% restocking fee applies to change-of-mind returns and is waived for TAS+ members and for anything defective, damaged or shipped in error. Powder and primers are never returnable.

Per shipment. Each shipment goes back to the warehouse that sent it, so you get an RMA number and label per shipment. Pack each shipment’s items separately and match label to box. Each RMA is inspected and refunded as it arrives, so two refunds may land on different days. You never pay more to return a split order.

Roughly 5 to 15 business days end to end: up to 3 business days to inspect the return, 2 business days for us to issue the refund, then 3 to 10 business days for your bank to post it. Refunds always go to the original payment method.

Free shipping on every order with no minimum, 5% off all ammunition, free returns with no restocking fee, early access to allocation drops, and member-only closeout pricing. Details on the TAS+ page.

$49.99 a month or $549.99 a year, which saves $49.89 against monthly and works out at $45.83 a month. The arithmetic is simple: shipping starts at $17.98 and climbs with every warehouse your order ships from, so about 31 orders a year covers the annual plan on shipping alone, before the 5% ammunition discount is counted. Buy in bulk from one warehouse and the discount is the bigger half; split your cart across four and the shipping is.

Cancel any time from your membership settings; benefits run to the end of the paid period and there is no cancellation fee. Joining at checkout applies the benefits to that same order: free shipping and the 5% ammunition discount are reflected before you pay.

18 for accessories and for ammunition in a cartridge only a long gun chambers. 21 for handgun ammunition. Those are the minimum ages federal law sets for licensed dealers, and TAS applies them to every sale as a matter of policy, along with any higher state minimum. Cartridges commonly chambered in both handguns and long guns (10mm Auto, .17 HMR, .22 Short, .22 TCM, .22 WMR, .22 WRF, .223 Remington, .22 LR, .30 Carbine, .300 AAC Blackout, .350 Legend, .410 Bore, .44-40 Winchester, .450 Bushmaster, 5.56 NATO, 5.7x28mm and 7.62x39mm) are treated as handgun ammunition and need 21+, which is why most rimfire sits there too. You must be 18 to hold an account at all.

Enter your address at checkout and we will tell you before you pay. Ammunition delivery is blocked in California, New York and the District of Columbia, and we are holding Massachusetts pending legal advice. Colorado, Illinois, Rhode Island, New Jersey and Connecticut ship once a card, a permit or an ID check is on file. Hawaii and Alaska are different: nothing in either state restricts ammunition, but it moves as ground hazardous-materials freight and that service does not cross water, so we cannot get it there. Accessories ship to all of them normally, with one exception: magazines have capacity limits of their own in 16 jurisdictions, and the product page says so. The current list is on the Where we ship page, which is generated from the same rules checkout uses.

The affected lines are cancelled and refunded in full, with no restocking fee and no shipping charge for goods that never shipped. If removing them drops you below the free-shipping threshold, we honour the original quote anyway. Most blocks happen at the address step, before you pay.

No. Ammunition sales are federally unlicensed, and TAS does not sell firearms, so no FFL transfer is involved. Some states require you to hold a permit, FOID or eligibility certificate before we can ship, and where that applies we ask for a copy and verify it before dispatch.

Tell us. We would rather hear it from you than find it in an audit. Email compliance@topammosupply.com with the jurisdiction, the ZIP code, what we show, what you believe is correct, and a citation if you have one. We acknowledge within one business day.

Major credit and debit cards. Payment is handled by a PCI DSS compliant processor in a hosted field, so TAS never stores your full card number: only a token, the card brand, the last four digits and the expiry. Saving a card saves the token, not the card.

We authorise the full order at checkout and capture as shipments dispatch. On a split order you may see the authorisation as one pending amount and the captures as separate line items on your statement. The total you pay is the total you agreed at checkout.

An authorisation is a hold, not a charge. When we cancel, we release it, but how quickly it disappears from your statement is your issuer’s decision, typically 3 to 5 business days. No money moves.

No. Prices exclude sales tax, which is calculated at checkout on your delivery address. Some states tax the shipping charge as well as the goods, and a few jurisdictions (Cook County, Illinois among them) add a local ammunition tax.

You can check out as a guest, but an account is worth having: it keeps your per-shipment tracking in one place, stores your address book and any permit documentation your state requires, and makes returns a two-click job. You must be 18 or older to hold one.

Use the reset link on the sign-in page. The email goes to the address on the account and the link expires in 60 minutes. If you no longer have access to that address, contact support. We will verify you against a recent order before changing anything.

Yes, as long as it is a US street address where an adult can sign. Mismatched billing and shipping addresses raise the fraud score slightly, so a first order to a new address may take an extra few hours to clear screening.

Email privacy@topammosupply.com from your account address. We acknowledge within 10 business days and respond within 45. Note that some purchase records must be retained even after account deletion where law requires it. The Privacy Policy sets out exactly which.