Shipping Policy

This page explains how we quote shipping, why an order can arrive in more than one delivery, and the carrier rules that apply because ammunition is a regulated hazardous material.

Phase 1 note: this document is a structurally complete template. It has not yet been reviewed by counsel and must be before any real sale is made.

1. How shipping is quoted

You see one shipping charge on your order. It is quoted live against the ZIP code you enter at the delivery step of checkout, and it is calculated from three things: handling, the billable weight of the goods, and the delivery zone.

• Weight is real. Ammunition is heavy — a 1,000-round case of 5.56 is around 28 lb — and we model weight per round by caliber rather than charging a flat rate that overcharges small orders to subsidise large ones.
• Zone is measured from the warehouse that is furthest from you. If your order pulls from Nevada and Tennessee to a Georgia address, the quote is built on the Nevada leg, because that is the leg that actually costs.
• The minimum shipping charge is $15.00. No order ships for less than that. Ground freight on a hazardous-material parcel with an adult signature has a real floor, and pretending otherwise would mean putting the difference into the product price.
• The maximum is $49.99. Where the true cost of a heavy, long-zone, multi-warehouse order runs above that, we absorb the overage.

Sales tax is calculated separately at checkout on the delivery address, and in some states applies to the shipping charge as well as the goods.

2. When shipping is free

• Orders over $600 ship free. The threshold is measured on the pre-tax subtotal after any discounts, not on the order total.
• TAS+ members ship free on every order, with no minimum. One box of 9mm ships free the same way a pallet of 5.56 does. The benefit applies from the moment the membership is active, including on the order you join with.

Free shipping covers standard ground service to the contiguous United States. It does not cover a signature upgrade, a delivery reschedule requested after dispatch, or the return shipping on a change-of-mind accessory return, which are covered in the Returns & Refunds Policy.

3. Why orders arrive separately

TAS is a marketplace. We list stock from several independent suppliers, each running its own warehouse in its own part of the country. When your order contains items that live in different warehouses, each warehouse packs and ships its own part of it.

So an order can arrive as two, three or four deliveries, from different carriers’ hubs, on different days, with a tracking number each. That is not a mistake, a delay, or a partial fulfilment — it is how a multi-supplier catalog reaches your door, and it is the reason we can show you the cheapest in-stock offer on a caliber instead of only what one warehouse happens to hold.

The part that matters to you is this: you are charged for shipping once, on the order, no matter how many warehouses ship it. A four-warehouse order costs us four separate outbound fulfilment charges. It costs you exactly the same single quoted shipping line as a one-warehouse order of the same weight to the same ZIP. We do not pass fragmentation on to the customer, and there is never a second shipping charge later.

What you see, and when:

• In the cart — items are grouped by the warehouse that will ship them, each group headed with its own ship date. Nothing is hidden until after you pay.
• In the cart, sometimes — a consolidation nudge, where an item can be re-sourced to a warehouse already shipping your order so it arrives with the rest. Taking it is optional; the price difference is always shown before you accept.
• At review — a per-shipment breakdown with a dated arrival estimate for each one, and one shipping total.
• After you order — a tracking page with a card per shipment, each with its own carrier, tracking number and status, and an order-level summary such as “2 of 3 delivered”.

4. A worked example

A $312.40 order placed on Tuesday, 11 August at 10:15 AM ET, delivering to Austin, TX. Three items, three warehouses, three arrival dates, one shipping charge of $24.60.

Three parcels, three tracking numbers, three arrival dates. One shipping charge of $24.60, billed once. Shipment 3 dispatched a day later because the order was placed after that warehouse’s cutoff; the other two made the same-day cutoff and left on Tuesday.

Had all three items happened to sit in one warehouse, the shipping charge would have been the same $24.60. The quote is built on weight and distance, not on how many boxes we had to open to fill your order.

5. Cutoff times and dispatch

Every warehouse has its own daily cutoff. Orders that clear payment and compliance screening before a warehouse’s cutoff are picked and dispatched the same business day; orders after it go out the next business day.

Because the cutoffs differ, one part of an order can leave today while another leaves tomorrow. The cart and the tracking page always show the dispatch date we expect for each shipment rather than a single order-wide promise we cannot keep.

Warehouses do not dispatch on weekends or on federal holidays. Orders held for a permit or licence check dispatch once the check clears, and we email you when that happens.

6. Ground only, never air

Ammunition is classified as ORM-D / Limited Quantity (UN0012, UN0014) Cartridges, Small Arms and moves under hazardous-materials rules. That produces hard constraints, none of which are ours to waive:

• Ground service only. There is no expedited, overnight, two-day or air option for ammunition, at any price.
• No USPS. Live ammunition is non-mailable matter and cannot travel in the mail stream. Accessories can and sometimes do.
• Approved carriers only. Ammunition ships with carriers who accept ORM-D / Limited Quantity ground freight, on properly marked and labelled packaging, packed to the carrier’s specification.
• Weight and packing limits mean a large order may be split into multiple parcels from the same warehouse. That is a packing decision, not an extra charge.

Accessories with no hazard classification — optics, bags, targets, cleaning kits, storage — are not bound by these rules and may travel by a different service, which is one more reason an order can arrive in pieces.

7. Adult signature on delivery

Every ammunition shipment requires an adult signature at delivery. Someone 21 or older must be present with valid government-issued photo ID to sign. The carrier will not leave ammunition at the door, with a neighbour, in a garage, or in a parcel locker, and it will not accept a signature waiver from you.

Plan for it. If nobody can be home, use the carrier’s hold-at- location service once you have the tracking number, or ship to a work address where an adult will be present during business hours. Carriers normally attempt delivery three times before returning the parcel to the supplier; a return caused by no adult being available is refunded less the outbound and return shipping actually incurred.

8. Delivery estimates

Every date we show is an estimate in business days, excluding weekends and federal holidays, and it is not a guarantee. Ground transit times are set by the carrier and are affected by weather, network volume, and the distance from the shipping warehouse to you.

We do not offer guaranteed or date-certain delivery on ammunition, because the carrier does not offer it to us. If a shipment is materially late we will chase the carrier on your behalf; see section 11.

9. Addresses we cannot serve

Ammunition cannot be delivered to:

• PO boxes — the carriers that handle ORM-D ground freight do not deliver to them, and a signature cannot be collected at one.
• APO, FPO and DPO addresses — these route through the military postal system, which is USPS, and live ammunition is non-mailable.
• Freight forwarders and parcel-consolidation addresses — we cannot verify the final destination or the recipient, so we do not ship to them.
• Addresses outside the United States. See section 13.

A residential or commercial street address where an adult can sign is required. Accessory-only orders can sometimes go to a PO box or an APO/FPO address; if your order mixes accessories with ammunition, give us a street address for the whole order.

10. Restricted destinations

Several states, cities and counties restrict who may receive ammunition, require a permit or licence first, or prohibit direct-to-consumer shipment entirely. Where we cannot lawfully deliver, the order is blocked at the address step with a plain explanation rather than failing silently later.

Indicatively, at the date of this page, ammunition shipments are blocked or conditional for destinations including Alaska, California, Hawaii, Massachusetts, New York, New Jersey, Connecticut, Illinois, the District of Columbia, New York City, Cook County (Illinois), and several California municipalities, along with US territories that ground service does not reach.

Treat that list as indicative only. The list that governs your order is the one applied at checkout against your delivery ZIP, and it changes as law changes. The full picture, including permit requirements and magazine-capacity limits, is on the Compliance & Restrictions page. Restrictions on accessories are usually narrower than on ammunition, so a blocked ammunition line does not necessarily block the whole order.

11. Damaged or lost shipments

Inspect every parcel on arrival. If the outer carton is crushed, torn, wet, or shows loose contents, note the damage with the driver before you sign if you can, and photograph the packaging and the contents before moving anything.

Then email support@topammosupply.com with your order number, the shipment number, and the photographs. Report damage within 7 days of delivery and a lost shipment within 14 days of the last carrier scan.

We open the carrier claim; you do not have to. While it runs we will replace the goods or refund them — you are not left waiting on a carrier investigation to be made whole. Do not fire ammunition from a visibly damaged carton: return it to us and we will replace it.

12. Shipment insurance

At the protection step of checkout you can add shipment insurance at 2.5% of the order subtotal, minimum $2.95, covering every shipment on the order.

Insurance guarantees a full refund or replacement for loss, theft after delivery, or in-transit damage, paid as soon as we verify the claim rather than after the carrier concludes its own investigation. Without it, we still stand behind lost and damaged shipments under section 11, but resolution follows the carrier’s timeline and carrier liability limits. Insurance is optional and can only be added before you place the order.

13. International shipping

TAS ships within the United States only. We do not ship ammunition or accessories internationally, and we cannot ship to a US-based freight forwarder for onward export. Exporting ammunition is regulated under US export control law and is outside what this business does. Orders with an international billing address and a valid US delivery address are accepted subject to fraud screening.

14. How to contact us

Shipment questions are answered fastest with an order number to hand. You can see live tracking for every shipment on an order from your order history.

• Email: support@topammosupply.com
• Support hours: Monday to Friday, 8am to 6pm Eastern.
• FAQs and order lookup: the Help & Support page.